• QUALITY CUSTOMER SERVICE
• SERVICE STANDARDS DEVELOPMENT & IMPLEMENTATION
• QUALITY CUSTOMER SERVICE. MASTER COURSE
• PERSONAL SERVICE: INDIVIDUAL APPROACH TO CUSTOMER
• EFFECTIVE CALL-CENTRE
• ESSENTIAL BUSINESS WRITING
• BUSINESS ETIQUETTE
• STRESS MANAGEMENT
• CONFLICT MANAGEMENT
• EFFECTIVE SECRETARY
• EFFECTIVE COMMUNICATION WITH INTERNAL CUSTOMERS
• RAINBOW OF SUCCESS
• SERVICE STANDARDS KNOWLEDGE TESTING
• MYSTERY CUSTOMER

QUALITY CUSTOMER SERVICE

In the table herewith you will find a catalogue of master development programmes within QUALITY CUSTOMER SERVICE category that will help implement excellent service standards and ensure high level of customer satisfaction and loyalty. Corresponding competencies covered by each individual course are marked with (+) in the couloured columns. 

You can view detailed description of the chosen programme by clicking on its title in the table below or in the left menu of the page. 

MASTER       DEVELOPMENT PROGRAMMES       QUALITY CUSTOMER SERVICE

SERVICE STANDARDS MANAGEMENT

SERVICE STANDARDS DEVELOPMENT & IMPLEMENTATION

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*

*

*

COACHING ON QUALITY CUSTOMER SERVICE

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*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

TRAINING COURSES

QUALITY CUSTOMER SERVICE. MASTER COURSE

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*

*

*

*

*

*

*

*

*

*

*

*

*

PERSONAL SERVICE: INDIVIDUAL APPROACH TO CUSTOMER

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*

*

*

*

*

*

*

*

*

*

*

EFFECTIVE CALL-CENTRE

*

*

*

*

*

*

*

*

*

*

ESSENTIAL BUSINESS WRITING

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*

*

*

*

*

*

*

*

*

BUSINESS ETIQUETTE

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*

*

*

*

STRESS MANAGEMENT

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*

*

CONFLICT MANAGEMENT

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*

*

*

*

*

*

*

*

EFFECTIVE SECRETARY

*

*

*

*

*

*

*

*

*

*

*

*

EFFECTIVE COMMUNICATION WITH INTERNAL CUSTOMERS

*

*

*

*

*

*

*

*

*

*

*

RAINBOW OF SUCCESS

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*

*

*

*

POST-TRAINING IMPLEMENTATION SUPPORT

SERVICE STANDARDS KNOWLEDGE TESTING

*

*

*

*

*

*

*

*

*

*

*

*

*

*

MYSTERY CUSTOMER

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*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*